Your day to day:
Ensure timely and effective resolution of end-user IT related issues
Daily activities:
- Takes internal customer calls,
- Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
- Collects data for internal reporting.
- Ensures service level agreements’ fulfilment;
- Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements
Mandatory skills:
- Team working skills
- Understanding of solutions and correct management of problem solution
- Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
- Socially skilled
- Italian (C1 or above)
- English (B2 or above)
- Knowledge of Active Directory
- Operating Systems Knowledge
- Office Automation Software knowledge
- Servers, files, folders knowledge
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
